TERMS AND CONDITIONS
Through the website www.monorean.com, MONOREAN provides the technical information, the operation and the correct use of the products that are marketed in it. Therefore and because of its commercial content and purpose, the natural people or legal entities who make use of this site will acquire the status of clients and/or users, and thereby they will accept the present terms and conditions and they will comply with the general conditions of use, conditions of sale, in its case, and privacy policies in force at the moment in which they access the website.
In this sense, the natural or legal entities who access the website and do not purchase any product shall be considered users and accept being subject to the provisions of the present terms and conditions as far as these may be of application.
The client’s consent in the purchasing operations through the website www.monorean.comshall become fully binding after his acceptance of the order, at which moment the client gives his consent to the conditions of sale stipulated in the present conditions, while MONOREAN will be able to charge the compensation stipulated, through the means chosen by the client, with the subsequent implementation of the transaction.
MONOREAN is proud of the quality and finish of their products and, of course, is committed to ensuring their proper functioning and their compliance to the detailed description that appears on the web.
WARRANTY, DISMISSAL AND RETURN
For those customers who make their purchase for purposes not related to their professional activity, MONOREAN grants a product warranty of one year, from the date of delivery of the product, should the product purchased be defective and provided that this is communicated within two months from the moment of its malfunction. Aditionally if the defect occurs within the first six months of the delivery of the goods, it is presumed to be a defect of origin; having to prove and acknowledge this defect to the seller in case it appears after the first six months of delivery.
MONOREAN will repair or replace the defective product, as long as it is covered by the legal guarantee of the product, after verifying the manufacturing defect. It is also essential to provide, together with the defective product, the proof of purchase to verify the warranty.
The customer also has the possibility to return the product within fourteen natural days from its delivery, giving prior written notice to MONOREAN, provided that the product returned is in perfect condition and sealed (the product must not have been opened and must be returned as it was delivered) and he shall bear the costs of shipment and return. The return policy do not apply to unsealed products that are unsuitable to be returned for reasons of hygiene and health protection and whose seal was broken after delivery.
If at the time of delivery it is clearly visible, without opening the seal, that the product has been damaged during transportation, the client must refuse its delivery or make it stated in the delivery note and communicate this circumstance to MONOREAN within 48 hours from delivery .
MONOREAN only shall take responsibility and ship, without additional cost, the same product, if the client has refused the delivery and has stated the damages on the delivery note. otherwise MONOREAN disclaims any liability for damages caused by the carrier and shall be the customer himself who claims responsibility to the carrier.
In case of error in the shipping of the product, that is when the customer receives a product which is not the one requested in the confirmation order of purchase, MONOREAN will ship, without any penalty charge to the client, the product purchased in the order of confirmation, after the client has received the product, erroneously shipped, in perfect condition and provided that he notifies this circumstance within seven days from the delivery of the product.
Customers can contact MONOREAN for any questions related to the provisions in the following section:
- Mail: firstname.lastname@example.org
- Phone: (+34) 91 186 96 56
- Address: Canoa 14 St, 28042 Madrid, Spain
FORMALISATION OF ORDERS, PAYMENT AND SHIPMENTS
Once the customer has formalized his order and, therefore, accepted the terms and conditions of the contract, he commits himself to pay the price of the product and in the way he prefers. As far as MONOREAN is concerned, it shall send an email to confirm the details of the transaction.
MONOREAN will ship the product once the payment by the customer has been confirmed, except in the case of payment on delivery, which will make necessary for the customer to confirm the order, via email or phone before the shipment of the product.
The price of the product and the shipping costs will be detailed in the online purchase form, and the customer expressly agrees to the purchase prize once he confirms the order.
The deadlines for shipment from the moment the order is confirmed until the delivery of the product will be detailed in an email containing the details of the transaction. Nevertheless, MONOREAN will indicate the estimated deadlines for shipment in the online purchase form.
MONOREAN holds all rights to the content of its website and, therefore, hold the rights granted by the law, as an author, about the images, videos, texts and logos and, as holder, of the distinctive emblems and designs of the products marketed in it.
Additionally, MONOREAN warns customers and users that such rights are protected by the conventions and treaties implemented internationally.
RIGHTS TO PRIVACY, SELF-IMAGE AND COPYRIGHT OF IMAGES TAKEN AND PROCESSED BY MONOREAN’S PRODUCTS AND APPLICATIONS
Those customers who purchase products with which they can treat images, photographs or snapshots expressly accept their transfer for the uses and purposes arising from the normal operation of the product.
MONOREAN shall not hold responsible for the illegality of the photographs taken by others and advises that their treatment will only be that associated with the proper functioning of products and applications marketed on the website www.monorean.com.
In compliance with applicable law regarding protection of personal data. MONOREAN advises that any information of this type, provided by customers or users of the website www.monorean.com, through purchase and query forms or e-mails sent to the different mailboxes that MONOREAN has available in its website, implies that they accept and expressly authorize MONOREAN, the database owner, to transfer and communicate these personal data to other services in charge of their processing and/or third service providers with the following purposes and objectives : (i) sending emails to confirm purchase orders, (ii) the proper management of purchases made through the website and (iii) sending mails or regular mail with advertising related to MONOREAN’S business.
MONOREAN advises that such data will be included in its base, which is MONOREAN’s property, registered in the General Register of the Spanish Agency for Data Protection.
Customers and users also agree to the use, by the data manager and service providers, of personal data, always under the direction and supervision of the database owner, and with the only purpose for which they have been given. Contact details, for information purposes, of the data manager and service are given below:
Nevertheless, customers and users can access the preferences menu of their browser and configure it so that cookies are not installed, to remove existing ones and/or delete them before starting to browse other pages of the website. Also, you can use other tools to block tracking cookies such as Do Not Track.
MONOREAN assumes that the data provided have been entered by its owner or a person authorized by him, as well as their veracity and accuracy. Therefore, MONOREAN disclaims any possible inaccuracy in these data.
In any case, both customers and users have the right to access, cancel, correct and disagree to the use of his data by informing the database owner, data manager or service providers through the following channels:
MONOREAN, for his part, undertakes to maintain the secrecy and security of the personal data transferred, according to the applicable law in this matter.
Cookies are files which download to customer or user´s computer and allows, among others, to store and recover information about navigation habits, and depending on the kind of information inside and the way in which the customer or user has configured his computer, can be used to identify his IP.
Next we enumerate the kind of used cookies and the precise target of each. We can assure that none of them keeps personal identity information : you:
Analysis cookies: Those who allow to the person responsible of them to follow and analize the behaviour of website´s users to linked webs. Information collected by this kind of cookies is employed to measure activity in websites, applications or platforms, and to elaborate navigation profiles of users of those sites, applications and platforms, with the desired target of introducing improvements in the analysis of uses data by service customers.
Advertising cookies: Those who allow to manage in the most efficient way adverstising places, which for each case, editors have included in certain webpage, application or platform, from which deliver the agreed service based on criteria such as edited contents or frequency with which advertising is displayed.
Behavioural advertising cookies: Those who allow to manage in the most efficient way advertising places, which for each case, editors have included in a certain webpage, application or platform, from which deliver the agreed service. These cookies store information about the behaviour of users after continous observation of navigation habits, what allows to develop a specific profile in order to show different advertising according to this profile.
MONOREAN will install its own cookies and third party´s cookies. To be precise, it will install cookies from the following owners:
As has been mentioned before, these cookies will be used for the sole purpose of the correct functioning of the website, and they will never store personal information from you.
You can check at any time all cookies installed into your navigator by any webpage. We recommend to use Google Chrome. In Google Chrome go to Tools and click on Tools for developers. Once that tools for developers show up you must click on Resources and unveil the list named Cookies.
Never mind, customers and users can acces to the preferences menu and configure it not to install cookies, to erase existing cookies, to eliminate them before starting to navigate through other pages of the website, or to revoke consent on other pages of the website or to revoke all granted consent. You must know that in this case it is probable that our website does not work in an appropiate way.
To request more information about those navigation Cookies you can direct to Wikipedia Cookie (informática)
Only customers and users shall hold responsible for their conduct in the navigation of the website and for the use of its contents, while MONOREAN reserves the right to take relevant actions for illicit use in this sense. Obviously, MONOREAN shall not be hold responsible for the possible illegal use of the products marketed on its website.
MONOREAN cannot guarantee the correct access and uninterrupted operation of the website. However, MONOREAN undertakes to diligently strive in maintaining its website. Therefore MONOREAN cannot be hold responsible for any damage resulting from an abnormal functioning of the website, nor of statements made in the chats or forums available on the website.
However, as it could not be otherwise, MONOREAN commits itself to solve the problems that may arise with respect to what has been expressed above as soon as possible and to provide customers or users with the necessary support for the speedy and satisfactory solution of the incidence.
LEGAL NOTICE AND CHOICE OF JURISDICTION
The relationships established between MONOREAN and its customers or users shall be governed by the provisions in the current regulations about applicable legislation and competent jurisdiction. However, for those cases where regulations provide the possibility for the parties to be subject to a regional law, between MONOREAN and customers and/or users, expressly waiving any other jurisdiction that may apply, they will be subject to the Courts and Tribunals of the city of Madrid.